Updating Your 211 Directory Listing

Our goal is to keep the online directory of service current and relevant in order to provide your business with the most appropriate referrals. We can only do that if you keep your information up-to-date with us. Updates may take some time to complete depending on how many programs you have listed with us.

Questions or Need Help Updating?

Inclusion/Exclusion Guidelines

These guidelines follow the accreditation and industry standards from the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS). They are applied uniformly to all current and new database listings.

Person-Centered 211 Provider Profile

Get the most out of your update time by downloading this Person-Centered 211 Provider Profile tip sheet. These helpful tips to help your organizations make their profiles more user friendly. 

Add Or Update 211 Listing (Step-by-Step Guide)

This guide is to help providers with step-by-step instruction on how to add or update your listing with 211. This is a handout for instructions below.

Step-by-step Update Instructions

  • Go to 211tbc.myresourcedirectory.com
  • Click the "My Account" link.
  • Register for an account or log in if you already have an account.
  • Once logged in, you will get the option to search by program name.
  • Search for the program you want to update.
  • Click the name of the program to open the record.
  • Under the map, toward the bottom of the page, click “Report updated information
  • Type your name (required), complete the form, and click the “Submit” button at the bottom of the page.
  • If you have no corrections to your listing, just click the “Submit” button at the bottom of the page when you’re done reviewing the program.

Repeat these steps above for each program you have listed with us.

*To remove a program, type DELETE in all CAPS in the name or description field.

Step-by-step Instructions to Add A New Program

  • Go to 211tbc.myresourcedirectory.com
  • Click the "My Account" link.
  • Register for an account or log in if you already have an account.
  • Once logged in, click the "Add a new resource record" link from the left-hand navigation.
  • Type your name (required) at the top of the form.
  • Complete the "Edit Resource Record" and "Edit Service Details" tabs under the namespace.
  • Use Person-Centered language. See our Person-Centered 211 Provider Profile Guide.
  • When completing both tabs, click the “Submit” button at the bottom of the page.
  • We will contact you when we review your record before approving changes to the database.

Repeat these steps above for each program you want to list with us.

If you need guidance, email us at update@211tampabay.org.