Updating Your 211 Directory Listing

Our goal is to keep the online directory of service current and relevant in order to provide your business with the most appropriate referrals. We can only do that if you keep your information up-to-date with us. Updates may take some time to complete depending on how many programs you have listed with us.

Questions or Need Help Updating?

Inclusion/Exclusion Guidelines

These Guidelines follow the accreditation and industry standards from the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS). They are applied uniformly to all current and new database listings to provide accurate information and referral services.

Person-Centered 211 Provider Profile

Get the most out of your update time by downloading this Person-Centered 211 Provider Profile tip sheet. It has helpful tips on what organizations need to know to make their profiles more user friendly and attract more customers. 

Step-by-step Update Instructions

  • Go to our 2-1-1 online directory.
  • Click the "My Account" link.
  • Register for an account or login if you already have an account.
  • Once logged in, you will get the option to search by program name.
  • Search for the program you want to update.
  • Click the name of the program to open the record.
  • Under the map, toward the bottom of the page click “Report updated information
  • Type your name (required) then complete the form and click the “Submit” button at the bottom of the page.
  • If you have no corrections to your listing, just click the “Submit” button at the bottom of the page when you’re done reviewing the program.

Repeat these steps above for each program you have listed with us.

*If you need to have a program removed, please type DELETE in all CAPS in the name or description field or you can contact us.

Step-by-step Instructions to Add A New Program

  • Go to our 2-1-1 online directory.
  • Click the "My Account" link.
  • Register for an account or log in if you already have an account.
  • Once logged in, click the "Add a new resource record" link from the left-hand navigation.
  • Type your name (required) at the top of the form.
  • Complete both the "Edit Resource Record" and "Edit Service Details" tabs under the name space.
  • When completed both tabs, click the “Submit” button at the bottom of the page.
  • We will contact you when we review your record before approving changes to the database.

Repeat these steps above for each program you would like to list with us.

If you need guidance, email us at update@211tampabay.org.