Updating Your 211 Directory Listing

Our goal is to keep the online directory of service current and relevant in order to provide your business with the most appropriate referrals. We can only do that if you keep your information up-to-date with us. Updates may take some time to complete depending on how many programs you have listed with us.

Questions or Need Help Updating?

Person-Centered 211 Provider Profile

Get the most out of your update time. Download this Person-Centered 211 Provider Profile tip sheet. It has some helpful tips on what organizations need to know to make their profiles more user friendly and attract more customers. 


Inclusion/Exclusion Guidelines

These Inclusion/Exclusion Guidelines were developed in accordance with accreditation and industry standards from the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology. They will be uniformly applied to all current and new database listings in order to provide accurate information and referral services.


Step-by-step Update Instructions

  • Go to our 2-1-1 online directory.
  • Click the My Account link.
  • Register for an account or login if you already have an account.
  • Click the “Search for Services” link.
  • Click the Advanced Search link.
  • Search for one of your programs.
  • When you find your program in the search results, click the name of the program to open the record.
  • Find the two red links above the map in the listing – if you have information to correct, click the “Report Incorrect Information” red link.
  • Complete the form and click the submit button at the bottom of the page.
  • If you have no corrections to your listing, click the “Verify Information” red link.
  • Check the box and click the “Submit” button at the bottom of the page.

You are done with that program update. Repeat these steps above for each program you have listed with us.